Who we are
South Villa Guesthouse, 22 Circular Drive, Paradise, Knysna, South Africa. Responsible party: Thomas Kalt. E-mail: info@southvilla.net · Phone: +27 44 382 5644. We respect your privacy. This page explains what personal information we collect when you use southvilla.net, why we collect it and what rights you have under the Protection of Personal Information Act (POPIA) and, where applicable, the EU General Data Protection Regulation (GDPR).
Visiting the website
Our hosting provider automatically records technical data such as your IP address, browser type, date and time of access and the pages viewed (server log files). We use this data only to run the website securely and to detect misuse. Our website is hosted by Neue Medien Becker, Germany.
Contact form and e-mail
If you contact us through the form or by e-mail, we use your name, e-mail address and message only to answer your enquiry. The form sends your message to us by e-mail; it is not stored in a database on the website. We keep your correspondence only as long as needed to handle your enquiry or a resulting stay.
Booking
Bookings are made through NightsBridge (book.nightsbridge.com). When you click “Book”, you leave our website and NightsBridge processes your booking details under its own privacy policy. We receive the details needed to prepare your stay.
Fonts
All fonts are loaded from our own server. No data is sent to Google when the website loads.
Links to other websites
Our pages link to TripAdvisor, Booking.com, Google Maps and other sites. These sites only receive data once you click the link and open them. Their own privacy policies apply.
Cookies
Our website only uses cookies that are technically necessary for it to work. We do not use cookies for statistics, advertising or tracking. Details: Cookie Policy.
Sharing your information
We do not sell your personal information. We only share it with service providers that help us run the website and handle bookings (hosting, e-mail, NightsBridge), and only as far as necessary, or where the law requires it.
Your rights
You may ask us at any time to tell you what personal information we hold about you, to correct or delete it, or to stop processing it. You may also object to processing. Please e-mail info@southvilla.net. If you believe we have not handled your information properly, you can complain to the Information Regulator of South Africa (inforegulator.org.za). Guests in the European Union can also contact the data protection authority in their country.
Security
The website uses an encrypted connection (https) and a firewall. We take reasonable steps to protect your information against loss and misuse.
Changes
We may update this policy when our website or the law changes. The current version is always published on this page.